"Ooooh..." Lena's face falls when she says it. She liked to believe she was a fairly forgiving soul, but without context, she can't really make a call on how to reply other than to pass her condolences in the most neutral way possible.

"Well, let's fix that, shall we? Name's Oxton -- Lena Oxton. They call me Tracer 'round here." Lena extends her hand in mid-air in an attempt to wave off the heavier atmosphere. "What about you, love?"